MiContact Center

MiContact Center

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What is MiContact Center?

Mitel CX is an enterprise-level, GenAI-powered omnichannel contact center solution. It integrates voice, chat, email, and social media interactions with intelligent routing, WFO, and real-time analytics to increase agent efficiency and improve the customer experience at all touchpoints.

Key Features of MiContact Center

  • Website Management
  • Template Management
  • Performance Metrics
  • Multi-Channel Communication
  • Help Desk Management
  • Document Management
  • Distribution Management
  • Customer DataBase
  • Content Management
  • Community Forums
  • Batch Communications
  • Archiving
  • Analytics
  • Action Management

MiContact Center Pricing

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MiContact Center Specifications

Software Accessible: Cloud Based
Run On Mobile Browser: Yes
Offers Free Trial: No
Payment Options: Yearly,Onetime (Perpetual license)
Life Time Free Plan: No
APIs Available: Yes
Customization Possible: Yes
Device Support: Desktop,Mobile,Tablet,iPad
Available Support: Email,Phone,Live Support,Training,Tickets
Desktop Platforms: Web App,Windows,Macintosh,Linux
Languages Available: Arabic,Chinese (Mandarin),English,French,German,Hindi,Italian,Japanese,Portuguese,Spanish
Company Details
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Company Name Mitel LLC
Company Website Visit Website
MiContact Center Description

Mitel Contact Center Solutions, which includes MiContact Center Business and Mitel CX, provide an enterprise-grade, adaptable platform for delivering world-class customer experiences across all channels. Mitel leverages decades of communications knowledge to create a durable and scalable solution that can be deployed in the cloud, hybrid, or on-premises, assuring business continuity and protecting investments.

The platform excels at providing full omnichannel experiences by seamlessly linking customer engagements via voice, video, chat, email, SMS, and social media, all managed from a single web-based agent desktop. The system's integration of Generative AI for practical applications such as Virtual Agents to handle routine inquiries and Agent Assist for real-time guidance, suggested responses, and automated conversation summaries significantly improves agent efficiency and first contact resolution rates.

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MiContact Center FAQ's

The top 5 features of MiContact Center include:

  1. Website Management
  2. Template Management
  3. Performance Metrics
  4. Multi-Channel Communication
  5. Help Desk Management

MiContact Center serves a wide range of businesses including Startups, SMEs, Agencies, Enterprises.

MiContact Center is compatible with multiple platforms, Web App,Windows,Macintosh,Linux

The top three competitors of MiContact Center are EngraveSoft Contact Center, SparkTG and SparkTG VCC Startup. To find the best fit for your business, compare and evaluate each platform's features, advantages, disadvantages, and other key aspects.

Currently, MiContact Center does not offer trial access. However, you can still explore its capabilities through available product demos, feature guides, and customer reviews.

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