Salesforce Service Cloud

Name: Salesforce Service Cloud
Brand: Salesforce
Rating: 5 (1 reviews)

What is Salesforce Service Cloud?

Salesforce Service Cloud is a powerful customer support software solution designed to enhance your ability to provide efficient and effective case resolution. With its advanced features, it enables you to create engaging customer portals, improve support on digital channels, and much more. This software is the perfect solution for streamlining your customer service processes and ensuring customer satisfaction.

Key Features of Salesforce Service Cloud

Automated customer satisfaction measurement
360 Degree Feedback
Audit Trails
Audit Trail
Audit Management
Assignment Management
Asset Tracking
Asset Management
Asset Lifecycle Management
Asset Budgeting
Archiving
Approval Workflow
Appointment Management
Anti Virus
Analytics
Alerts/Escalation
Alerts / Escalation
Admissions Management
Activity Tracking
Activity Log
Activity / News Feed
Action Management
Account Management
Account Alerts
2-Way Messaging

Awards

Our Awards and Recognition

Salesforce Service Cloud Pricing

Salesforce Essentials

₹ 1800 User/Month

Lightning Professional

₹ 5400 User/Month

Lightning Enterprise

₹ 10800 User/Month

Lightning Unlimited

₹

Salesforce Service Cloud Specifications

Software Accessible: Cloud Based

Run On Mobile Browser: Yes

Offers Free Trial: Yes

Payment Options: Monthly

Life Time Free Plan: No

APIs Available: No

Customization Possible: No

Device Support: Api, Customization, Mobile Support, Windows, Mac

Mobile Platforms: Yes

Available Support: Email, Phone, Live Support, Training, Tickets

Desktop Platforms: No

Languages Available: Chinese, Dutch, English, French, German, Italian, Japanese, Korean, Portuguese, Spanish, Swedish, Thai

Company Details

Company Name Salesforce

Company Website Visit Website

Head Office San Francisco,United States

Salesforce Service Cloud Description

Salesforce Service Cloud is a top platform for customer satisfaction and support that helps businesses provide quick, individualized, and effective customer care through all channels. With its powerful Service Console, which provides agents with a comprehensive overview of each client encounter, case history, and communication channel, Service Cloud, which is built on the Salesforce Platform, integrates service operations. While predictive and generative AI optimize normal procedures and provide insightful recommendations for the best possible customer outcomes, Service Cloud's integrated knowledge bases, omni-channel routing, AI-powered chatbots, and built-in case management enable agents to swiftly handle problems.

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Salesforce Service Cloud Categories on the TechnologyCounter

Salesforce Service Cloud FAQ's

What are the top 5 key features of Salesforce Service Cloud?

The top 5 features of Salesforce Service Cloud include:

Automated customer satisfaction measurement
360 Degree Feedback
Audit Trails
Audit Trail
Audit Management

What types of businesses does Salesforce Service Cloud serve?

Salesforce Service Cloud serves a wide range of businesses including StartUps, SMEs, Enterprises.

Which devices and platforms are compatible with Salesforce Service Cloud?

Salesforce Service Cloud is compatible with multiple platforms, No, IOS , Android

Who are the main competitors of Salesforce Service Cloud in the market?

The top three competitors of Salesforce Service Cloud are 123FormBuilder, Feedier and AskNicely. To find the best fit for your business, compare and evaluate each platform's features, advantages, disadvantages, and other key aspects.

Does Salesforce Service Cloud offer a trial version for users?

Yes, Salesforce Service Cloud offers a trial option, allowing you to test its features and functionality before committing. This trial access helps you assess how well the software meets your specific needs and ensures it’s a good fit for your business.