ServiceMax

ServiceMax has utilized their extensive experience with over 400 companies to establish the essential field service metrics that cater to all types of companies, industries, regions, and even strategies. This is offered as an add-on module to enhance your services. Our Service Performance Metrics engine provides and tracks the most crucial metrics that serve as the core language of field service management globally - including First Time Fix Rate, Attach Rate, Mean Time To Repair, and more. In today's rapidly evolving and competitive service landscape, it is crucial to have visibility into key performance indicators (KPIs) to gauge your success. Relying solely on intuition to manage your service business is no longer sufficient. By having accurate data at your disposal, you can make informed decisions and stay ahead of potential issues that could hinder growth, increase costs, or cause customer dissatisfaction. ServiceMax offers various methods to capture valuable insights and share information across your organization, including pre-defined reports, pre-built dashboards, and the option to configure Service Performance Metrics.