Upstream Works

Upstream Works

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What is Upstream Works?

Upstream Works is a leading provider of innovative contact center software solutions that enable businesses to deliver exceptional customer experiences while streamlining their operations. With a focus on enhancing agent productivity and customer satisfaction, Upstream Works offers a range of intuitive and customizable tools to meet the unique needs of each organization.

Key Features of Upstream Works

  • Dashboard
  • Customer DataBase
  • Conversion Tracking
  • Contract Management
  • Content Management
  • Complaint Monitoring
  • Community Management
  • Community Forums
  • Collaboration
  • Churn Management
  • Chat / Messaging
  • Call Sharing
  • Brand Management
  • Blogs
  • Billing & Invoicing
  • Batch Communications
  • Automated Routing
  • Archiving
  • Appointment Management
  • Annotations
  • Analytics
  • Alerts/Escalation
  • Alerts / Escalation
  • Action Management
  • 360 Degree Feedback

Upstream Works Pricing

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Upstream Works Specifications

Software Accessible: Any
Run On Mobile Browser: Yes
Offers Free Trial: No
Payment Options: Monthly, Yearly
Life Time Free Plan: No
APIs Available: No
Customization Possible: No
Device Support: Web App
Mobile Platforms: Yes
Available Support: Email, Phone
Desktop Platforms: No
Languages Available: English
Company Details
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Company Name Upstream Works Software Ltd.
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Upstream Works FAQ's

The top 5 features of Upstream Works include:

  1. Dashboard
  2. Customer DataBase
  3. Conversion Tracking
  4. Contract Management
  5. Content Management

Upstream Works serves a wide range of businesses including StartUps, SMEs, Enterprises.

Upstream Works is compatible with multiple platforms, No, IOS , Android

The top three competitors of Upstream Works are EngraveSoft Contact Center, SparkTG and SparkTG VCC Startup. To find the best fit for your business, compare and evaluate each platform's features, advantages, disadvantages, and other key aspects.

Currently, Upstream Works does not offer trial access. However, you can still explore its capabilities through available product demos, feature guides, and customer reviews.

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