VAANI

VAANI, the recipient of the 2021 Most Innovative Product of the Year Award, is a state-of-the-art omnichannel dialer solution that uses a scalable communication platform approach to allow for the creation of customized business applications. 

VAANI is a unique and dynamic Contact Center as a Service (CCaaS) provider that gives companies the ability to adjust their contact center capacity in response to changing business requirements. Customers are quickly connected to agents who possess the exact expertise needed to solve their individual needs thanks to its Skill-Based Routing feature. VAANI is unique in that it allows agents to manage many campaigns at once with ease, increasing their productivity and efficiency all around.

Businesses may automate typical client inquiries and provide quick, efficient solutions with the system's customizable multi-level IVR and self-service alternatives. VAANI's dedication to delivering meaningful insights is evident in our Advanced Call Analytics, which enables companies to extract important data from client interactions and adjust their operations accordingly. By connecting consumers with the same agent they had previously interacted with, the Sticky Agent feature guarantees continuity in customer-agent interactions and promotes a smooth and customized customer experience.

Additionally, VAANI uses Noise Removal technology to improve the clarity of communication by removing background noise from customer calls, which results in more efficient and open discussions.