Zoho Desk Pricing, Features, and User Reviews (Jul 2025)

Name: Zoho Desk
Brand: Zoho Desk
Rating: 5 (1 reviews)

What is Zoho Desk?

Zoho Desk, Zoho's flagship cloud-based AI customer service software, helps businesses of all sizes and types deliver superior customer service without spending a fortune.

Key Features of Zoho Desk

Call Center Management
Project Management
Performance Management
Marketing Automation
Marketing Analytics
Email Marketing / SMS Marketing
Document Management
CRM Analytics
CRM & Sales Dashboards
Contact Manager
Customer Feedback
Customer Support
Mobile Support
Workflow Management
Self Service Portal
Knowledge Management
Escalation Management
Email Management
Case Management
Call Recording
Call Monitoring
Call Management
Call Logging
Assignment Management

Awards

Our Awards and Recognition

Zoho Desk Pricing

Free Plan

₹ 0 Agent/ Month

Standard

₹ 1008 Agent/ Month

Professional

₹ 1656 Agent/ Month

Enterprise

₹ 2880 Agent/ Month

Zoho Desk Specifications

Software Accessible: Cloud Based

Run On Mobile Browser: Yes

Offers Free Trial: Yes

Payment Options: Yearly,Monthly

Life Time Free Plan: Yes

APIs Available: Yes

Customization Possible: Yes

Device Support: Desktop,Mobile,Tablet,iPad

Available Support: Email,Phone,Live Support,Tickets

Desktop Platforms: Web App,Windows,Macintosh

Languages Available: English,Dutch,French,German,Italian,Japanese,Korean,Portuguese,Russian,Spanish

Software Integrations: Zoho Apps

Software Industry: All Industries

Company Details

Company Name ZOHO

Company Website Visit Website

Head Office Chennai,India

Zoho Desk Description

Zoho Desk is Zoho's flagship cloud-based customer service management software that helps companies deliver lasting customer experiences. It aims to make customers happier, agents empowered, and businesses healthier. With Zoho Desk, you can deliver seamless omni-channel support, improve agent productivity at scale, customize your help desk, leverage powerful AI capabilities, automate mundane tasks, get live performance insights, and deeply integrate with apps you use daily - all without spending a fortune.

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Zoho Desk Categories on the TechnologyCounter

Zoho Desk FAQ's

What are the top 5 key features of Zoho Desk?

The top 5 features of Zoho Desk include:

Call Center Management
Project Management
Performance Management
Marketing Automation
Marketing Analytics

What types of businesses does Zoho Desk serve?

Zoho Desk serves a wide range of businesses including Startups, SMEs, Agencies, Enterprises.

Can Zoho Desk integrate with other business software tools?

Yes, Zoho Desk integrates seamlessly with: Zoho Apps

Which devices and platforms are compatible with Zoho Desk?

Zoho Desk is compatible with multiple platforms, Web App,Windows,Macintosh

Who are the main competitors of Zoho Desk in the market?

The top three competitors of Zoho Desk are HoduCC - Omnichannel Contact Center, Ameyo and Volie. To find the best fit for your business, compare and evaluate each platform's features, advantages, disadvantages, and other key aspects.

Does Zoho Desk offer a trial version for users?

Yes, Zoho Desk offers a trial option, allowing you to test its features and functionality before committing. This trial access helps you assess how well the software meets your specific needs and ensures it’s a good fit for your business.

Zoho Desk