Pega BPM

Pega's Business Process Management (BPM) features, available through the unified Pega Platform (part of the Pega Infinity suite), offer a world-class solution for creating, automating, monitoring, and optimizing business operations. It differs significantly from typical BPM solutions by being "built for change" to handle the dynamic, unpredictable nature of current company operations, particularly those requiring customer service and crucial case management.

The Pega Platform is a low-code development environment that enables experienced developers and business architects to visualize complicated applications and operations. Using a model-driven methodology and a proprietary rules engine (Pega PRPC), the platform may create application code automatically, considerably decreasing development time and the need for human Java coding. This visual approach allows for close collaboration between business users and IT, ensuring that automated processes accurately reflect business objectives and regulatory needs.

Pega's methodology is built around Dynamic Case Management. Unlike solutions that rely on inflexible, linear workflows, Pega manages the complex, non-linear flow of work (a "case," such as a claim, a service request, or an application), which may involve many departments, human jobs, system integrations, and external judgments. The process changes in real time based on context, business rules, and the outcomes of embedded AI-powered decisioning. This ensures that the "Next Best Action" is automatically initiated at each stage of a process, whether it be an internal activity or a tailored consumer engagement.