Samvad
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Samvad is a Sim-Based Telecaller App that simplifies the life of Telecallers. As it is a sim-based calling solution, all the calls are dialed from the Mobile Sim itself. No need to invest in the Heavy InfraStructure that is usually required in Call Center Solutions. One can start Samvad in 3 Simple Steps. 1. Import & Assign Prospects to Telecallers, 2. Start Telecalling using Auto Dialer 3. Analyze the efforts using Pre-built Reports. Telecallers can work from anywhere - It's easy to use, even if you're not tech-savvy. Just like making a regular phone call, you'll get used to it quickly. Team leaders can easily monitor & track the efficiency & effectiveness of their Telecallers, which could have been difficult to track without Samvad.
Discover the unique key features that set Samvad apart from its competitors. The software offers several advantages through its new tools and excellent functionalities.
Samvad offers fair and inexpensive price choices for organizations of all sizes, from startups to enterprises. Compare plans to find the best option for your budget and requirements.
Take a visual tour of the Samvad with screenshots that highlight its interface, features, and usefulness. Learn about the user experience before you begin.
Seven Features that Make Samvad Special
1. Sim-Based Calling: Conduct calling from mobile SIM and eliminate the need of costly infrastructure.
2. Dynamic Auto dialer: When we say dynamic, it means that, tele-callers can themselves configure auto dialer - set frequency of calls, gap between calls and more.
3. Call-Recording: Record all calls for analysis and training purposes
4. Follow-up Reminder: Get daily follow-up lists on your dashboard to effectively plan your day.
5. Missed-call report: Get Missed Call Reports to ensure no opportunity is missed.
6. Prebuilt Reports: Get pre-built reports to analyze top callers, total call duration, top lead sources, top selling products.
7. Robust API: Integrate Samvad with Indiamart, Website, Meta through our Rich API.
8. Actionable Dashboard: Telecallers can see their respective dashboards from the mobile App and plan their daily work. Managers can see the entire team dashboard, and see user wise follow ups. If required, he can reassign the follow-up to different agents to manage the workload.
9. Incoming Call Popup with lead details: Whenever a tele-caller gets an incoming call, a popup will appear which will show the caller’s Details. (This information is shown based on information available/added before in the system).
10. Call to Lead: Telecallers can Instantly convert incoming calls into new prospects with a single click.
11. Missed call alerts: Telecallers might receive calls while they are involved in some call or occupied with other work. Samvad provides a list of Missed calls, ensuring no opportunity is missed.
12. WhatsApp leads without saving contact: Telecallers can easily WhatsApp prospects by clicking on WhatsApp Icon next to prospect details, without saving contact on phone. Telecallers can define frequently used messages as templates and use the same to send WhatsApp Messages to prospects.
13. Dual Sim Support: Samvad Supports dual sims, Telecallers can select the sim for calling from their respective App Settings.
14. Quick Edit Options: Telecallers can edit the details from list view itself, they don’t have to follow the normal steps i.e select the record, then click on edit and then edit and save the record. Samvad removed all these steps - allowing tele-callers to quickly edit. This reduces the time to edit and improves efficiency of Telecallers.
15. Untouched and aging analysis: Know how old the prospect records are & when they were connected last time. This analysis can be really useful for dealer distribution connection, where it is important to keep a regular touch with other parties.
16. Flexible reporting: In addition to Pre-built reports, users can create a report themselves by defining conditions or filters. This gives them more control over data & take data driven decisions.
17. Auto Distribution: Samvad Supports integration with Indiamart, Meta & Website - by which Prospects/Leads are automatically received into Samvad. This Prospect list can be auto-distributed among tele-callers.
18. Scorecard: The Scorecard is another powerful reporting feature and innovation of Samvad. It is displayed right above the list view. Let’s say, if you apply a filter to show “prospects created last Month”, then scorecard can quickly analyze the list and tell you, how many of this last month prospects are Converted, got dead or at In-process stage, or i may tell you how many of this prospects are received from Website, Indiamart, Meta & More.
19. True Number: With this innovative feature, tele-callers can know the caller’s names when answering the incoming calls.
20. Attendance Management: With this feature. Telecallers can mark their Attendance by clocking In & Clocking Out using Samvad App. They can check their attendance history as well as their past check-In & Checkout times.
21. Blacklist Numbers: Telecallers can define a list of contacts whose call details and recordings they don’t wish to log. They can create a blacklist on the go, by answering a popup after the call, whether they wish to log the call or not. Once they say Never or Always to any number, the app never asks again.
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Here’s a breakdown of Samvad’s pricing plans:
1. Growth (For Up to 2 users): ₹ 15000 Price per year
2. Scale (For Up to 5 users): ₹ 25000 Price per year
The top 5 features of Samvad include:
Yes, Samvad integrates seamlessly with: sangam crm, crm, justdial, indiamart, smartflo, pabbly, zapier, zoho, leadsqurred, salesforce, Google Workspace, Synapse, Wordpress, Gallabox,
Samvad is compatible with multiple platforms, Web App,Windows,Macintosh , Android
Samvad supports a variety of platforms including: Email, Phone, Live Support, Training, Tickets.
Samvad serves a wide range of businesses including Freelancers, Startups, SMEs, Agencies.
The top three competitors of Samvad are HoduCC - Omnichannel Contact Center, Ameyo and Volie. To find the best fit for your business, compare and evaluate each platform's features, advantages, disadvantages, and other key aspects.
Yes, Samvad offers a trial option, allowing you to test its features and functionality before committing. This trial access helps you assess how well the software meets your specific needs and ensures it’s a good fit for your business.
Samvad is available exclusively in English, providing a streamlined experience for English-speaking users.
Yes, Samvad offers customization options, allowing you to tailor the platform to better meet your business's specific needs.
No, Samvad does not offer a lifetime free plan for its users.
Yes, APIs are available in Samvad.
Yes, Samvad runs on mobile browsers.
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